At ITB 2018, we will present our latest developments in the field of language assistants – with Alexa support in the reservation system Pacific and CRM Emerald by ISO. With further applications for chatbots, call center systems and voice control of websites, ISO shows how language assistants will facilitate the daily work of travel professionals, even taking into account individual customer profiles and travel guidelines.
Pacific – expanded group module features
ISO has added a new offer module for group travel to its Pacific tour operator system. It is now very simple to create offers for groups and process these – from the first inquiry to different versions of the offer up to the final booking. With this module it is also possible to generate calculations including sets for groups of different sizes and complimentary seat calculation. The system creates itineraries with basic and additional optional services just as quickly as travel history and quotation documents.
The group module now also has an improved contract module. It makes it possible to flexible purchase group quotas, downloads data easily and draws up contracts. The mass rebooking function has also been enhanced and can now quickly transfer service changes such as deadlines, properties, status or notes for a large number of transactions.
ISO Travel Solutions has extended its reservation system with a bus module for easy management of coaches, routes (distance and duration) as well as stops for getting on or off.
The new purchasing and contract modules are now laptop-capable and thus suitable for use by external buyers. Data generated while underway can be synchronized with the central system.
Internet Booking Engines
ISO has also greatly expanded the feature set of its Internet Booking Engines. A voice control was integrated in the IBEs, and the B2B functions and the multilingual support were extended. ISO’s portfolio includes specially designed IBEs for the specific needs of cruise operators, amusement parks and air travel.
In its tourism CRM Emerald, ISO has expanded the complaint management module.
Visit ISO Travel Solutions during the ITB, in Hall 5.1 at booth 111 (7–11 March 2018) and learn more about our IT portfolio covering the entire tourism lifecycle – for both small and large tourism companies.
The ISO Travel Solutions GmbH is specialized in the development, sales and support of tourism software solutions for the international markets. The know-how thus derived is also available within the scope of our consulting services. The company covers the entire range of tourism by offering self-developed products for tour operators, destination agencies and travel agents and other suppliers as well as for airlines. Our solutions are being used by well-known companies all over the world.
Since 2016, ISO-Gruppe has been a Top 100 company. This award underscores the remarkably innovative capacity and exceptional inventive success of medium-sized enterprises in Germany.
ISO has been active in the market since 1979 and has since become an international IT service provider. Targeting specific markets has resulted in several powerful and innovative companies under the umbrella of the ISO-Gruppe. These includes ISO Software Systems (specialized in software engineering and IT consulting), ISO Professional Services (an SAP specialist) and ISO Recruiting Consultants (a provider of IT personnel services).
A total of 520 permanent employees work at several sites throughout Germany as well as in associate companies in Austria, Poland and Canada. The companies ISO Software Systeme, ISO Travel Solutions and ISO Professional Services of the ISO-Gruppe, with their respective offices in Nuremberg, Munich and Offenbach, are certified to the requirements of their quality management system in accordance with DIN EN ISO 9001:2008.
For further information, please visit www.isotravel.de
ISO Travel Solutions GmbH
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