The results show:
– Celcom achieves the highest score with 931 points
– Maxis ranks second with 913 points, DiGi is third with 861 points
– U Mobile scores fourth with 663 points
– Celcom is best rated in Coverage for Data and Coverage for 4G
– Celcom and DiGi achieve the highest score in Coverage for Voice
The analysis is based on 364 million samples collected from 109 thousand users overall in 93.6 percent of the urban built-up area and in 64.8 percent of the non-urban built-up area throughout Malaysia. The data was collected in a consecutive 6-month-period from December 2018 to May 2019.
With a score of 931 out of a maximum of 1,000 points, Celcom is clearly ahead of competition in the crowdsourcing based Quality Assessment. Maxis ranks second and achieves an overall score of 913 points. DiGi follows third with an overall score of 861 points. U Mobile is in fourth place with an overall score of 663 points.
Celcom achieves highest number of points in Coverage for Data and Coverage for 4G.
In terms of Coverage for Voice, Celcom and DiGi achieve the highest score with 100 points each closely followed by Maxis with 98 points and U Mobile with 95 points. In terms of Data Coverage, Celcom achieves the highest score with 138 points compared to DiGi with 137 points, Maxis with 136 points and U Mobile with 125 points. In the 4G Coverage discipline, Celcom is also best rated with a score of 226 points, followed by Maxis with 203 points, DiGi with 188 and at some distance by U Mobile with 74 points.
Maxis shows the highest score for User Download Speed with 120 points, Celcom is second with 112 points, DiGi ranks third with 96 points while U Mobile follows in fourth place with 44 points. In User Upload Speed Celcom and Maxis are best rated with 55 points, followed by DiGi with 51 points and U Mobile with 35 points. In terms of Data Service Availability, Celcom and Maxis achieve a score of 300 points each, followed by DiGi and U Mobile with a score of 290 points each.
”With a score of over 930 points, Celcom is clearly ahead of competition and ranks among the top networks worldwide”, says Hakan Ekmen, CEO of P3 Telecommunication.
The unique crowdsourcing technology allows P3 to collect data about real-world customer experience in a truly passive way. For the collection of crowd data, P3 has integrated a background diagnosis processes into 900+ diverse Android apps. If one of these applications is installed on the end-user’s phone and the user agrees, anonymous data collection takes place 24/7, 365 days a year on this device. Reports are generated for every 15 Minutes and daily sent to P3’s cloud servers. P3’s crowd-sourcing data set is the most realistic, since it is the most diverse that is currently available in the market – in terms of locations, geography, times, devices, subscriptions, networks, technologies and smartphone usage patterns.
About the P3 Mobile Benchmark Malaysia
The independent methodology of P3 assures a fair, transparent and neutral evaluation of the networks under test. P3 conducts mobile network benchmarks, audits and reviews in more than 120 countries worldwide. They are acknowledged as the de-facto industry standard and provide a unique measure for management and supervisory boards to compare their networks with others, and for customers to make better decisions for their subscriptions.
P3 is a leading international consulting, engineering and testing services company with a rapidly growing team of more than 4,000 consultants and engineers working to develop and implement innovative solutions to today’s complex technology challenges. P3 posts a turnover of more than 350 million Euro. Offering a broad portfolio of services and proprietary tools to the automotive, aerospace, telecommunications and energy industries, P3 adds tangible value that helps clients succeed at every stage, from innovation to implementation. In the telecommunications sector, P3 communications provides independent technical and management consulting services including network planning, end-to-end optimization, security, QoS and QoE testing, international benchmarking, device testing and acceptance services. P3 addresses all industries with connectivity needs reckoning among their clients’ network operators, equipment vendors, device manufacturers, public safety organisations and regulatory authorities around the world. For more information, please visit www.p3-group.com.
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