The results show:
– M1 achieves the highest score with 973 points
– StarHub ranks second with a score of 971 points, Singtel is third with 947 points
– M1 achieves highest number of points in Voice, 4G and in User Upload Speed
– StarHub is best rated in Coverage for Data
– Singtel shows the highest score for User Download Speed
The analysis is based on 233 million samples collected from 27.6 thousand users overall, in 100 percent of the urban built-up area and in 97.3 percent of the non-urban built-up area throughout Singapore. The data was collected in a consecutive 6-month period from December 2018 to May 2019.
With a score of 973 out of a maximum of 1,000 points, M1 is clearly ahead of competition in the crowdsourcing based Quality Assessment. StarHub ranks second and achieves an overall score of 971 points. Singtel follows third with an overall score of 947 points.
M1 has highest points in Coverage for Voice, Coverage for 4G and in User Upload Speed.
In terms of Coverage for Voice, M1 and Singtel are on par, both achieving the highest score of 101 points, closely followed by StarHub with 99 points. In terms of Data Coverage, StarHub achieves the highest score with 140 points compared to M1 with 138 points and Singtel with 136 points. In the 4G Coverage discipline, M1 and StarHub rank highest, both with a score of 231 points, followed by Singtel with 205 points.
Singtel is best rated in User Download Speed with 137 points, StarHub is second with 136 points and M1 ranks third with 135. In User Upload Speed M1 is with a score of 68 points ahead while Singtel and StarHub follow with 67 and 65 points. In terms of Data Service Availability, all operators achieve a score of 300 points each.
”The great results of the three Singaporean operators are remarkable. They reflect the high and widely distributed mobile network performance over the city-state of Singapore”, says Hakan Ekmen, CEO of P3 Telecommunication.
The unique crowdsourcing technology allows P3 to collect data about real-world customer experience in a truly passive way. For the collection of crowd data, P3 has integrated a background diagnosis processes into 900+ diverse Android apps. If one of these applications is installed on the end-user’s phone and the user agrees, anonymous data collection takes place 24/7, 365 days a year on this device. Reports are generated for every 15 Minutes and daily sent to P3’s cloud servers. P3’s crowd-sourcing data set is the most realistic, since it is the most diverse that is currently available in the market – in terms of locations, geography, times, devices, subscriptions, networks, technologies and smartphone usage patterns.
About the P3 Mobile Benchmark Singapore
The independent methodology of P3 assures a fair, transparent and neutral evaluation of the networks under test. P3 conducts mobile network benchmarks, audits and reviews in more than 120 countries worldwide. They are acknowledged as the de-facto industry standard and provide a unique measure for management and supervisory boards to compare their networks with others, and for customers to make better decisions for their subscriptions.
P3 is a leading international consulting, engineering and testing services company with a rapidly growing team of more than 4,000 consultants and engineers working to develop and implement innovative solutions to today’s complex technology challenges. P3 posts a turnover of more than 350 million Euro. Offering a broad portfolio of services and proprietary tools to the automotive, aerospace, telecommunications and energy industries, P3 adds tangible value that helps clients succeed at every stage, from innovation to implementation. In the telecommunications sector, P3 communications provides independent technical and management consulting services including network planning, end-to-end optimization, security, QoS and QoE testing, international benchmarking, device testing and acceptance services. P3 addresses all industries with connectivity needs reckoning among their clients‘ network operators, equipment vendors, device manufacturers, public safety organisations and regulatory authorities around the world. For more information, please visit www.p3-group.com.
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