- Arvato Systems integrates route planning technology from tiramizoo into the Warehouse Management module of its platbricks logistics platform
- Same day delivery and instant spare parts service help facilitate comprehensive customer service
(Arvato Systems) Gütersloh, Germany – For brick-and-mortar retailers, same day delivery and instant spare parts service are key aspects of comprehensive customer service: Integration of route planning technology from tiramizoo into the platbricks warehouse management solution from Arvato Systems allows for seamless digitalization of the shipping process – from warehouse to end customer.
Proximity to customers, transparency regarding decentralized stock, and optimized last mile logistics allow each and every retail store and wholesaler to offer customer service that outstrips offerings from centralized eCommerce retailers.
Arvato Systems and tiramizoo, both specialists in decentralized warehouse logistics, have combined their strengths to create an IT platform for the operation of local hubs with integrated logistics IT: When customers order online from retailers, they expect on-time delivery, and they want replacements for defective devices to arrive as soon as possible. Goods are stored in local, decentralized hubs and delivered the same day, while defective devices are retrieved from customers immediately – and all that is possible thanks to the cross-process IT solution from Arvato Systems and tiramizoo.
“Our aim is to run a retail supply chain that is agile and digital from end to end, allowing us to build new services all the way to the end customer,” explains Bernd Jaschinski-Schürmann, Head of Digital Supply Chain Management at Arvato Systems. “With our cloud-based warehouse management system platbricks and route planning from tiramizoo, we are closer to achieving that goal. Retailers can provide the premium service of same day delivery and keep pace with the competition.”
“Customers expect fast and convenient delivery service, whether they order from eCommerce sites or brick-and-mortar retailers. Local hubs keep businesses close to their customers geographically, so it never takes long to reach them. Whether businesses are shipping products or offering instant replacement of defective devices, Arvato Systems and tiramizoo have the right IT solution for every wholesaler and retailer,” adds Martin Sträb, CEO of tiramizoo.
tiramizoo GmbH, founded in 2010, is a leading technology and platform provider for urban logistics. The company’s software-as-a-service solutions target classic goods and package logistics applications. Its products also optimize people logistics and cater to companies as well as municipalities and public transit authorities. tiramizoo’s clients include market-leading global retail chains in the fields of consumer electronics, fashion, and sports. tiramizoo’s solutions can be integrated in enterprise resource planning and transport management systems. The company has offices in Germany, Poland, Singapore, and Malaysia, and its headquarters is in Munich, Germany. www.tiramizoo.com
Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3,000 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes and take on IT systems operation and support. As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Our business relationships are personal; we work with our clients as partners, so that together we can achieve long-term success. www.arvato-systems.com
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