Customer Service & Support (CSS) plays a major role within SSI Schaefer’s global expansion strategy. With increasing automation and complexity of logistics systems around the world, modern CSS solutions are essential to any business.

To meet the high demand and more stringent requirements, SSI Schaefer has more than doubled its number of employees within just a few years: Of the more than 1,500 CSS experts around the world, 130 team members are located in Graz, Austria. This required a new office space, which the staff recently moved into.

The renovated building, close to the Merkur Arena, meets the latest standards and offers the ideal work environment for the complex and dynamic tasks of the Customer Service department. Lots of bright offices lend themselves to highly focused workdays. There are several community and break rooms, kitchenettes, and a large outdoor area where the staff can exchange creative ideas and relax. Another huge benefit are the generous parking spaces and varied dining options, which were created in cooperation with nearby restaurants.

The range of services offered with the CSS solutions from SSI Schaefer include classic repair service as well as state-of-the-art maintenance concepts such as SSI Schaefer’s Maintenance Philosophy (SMP) and Predictive Maintenance. “We are growing with the demands of our customers, continuously developing in all things related to technology, expertise, and the number of our employees,” explains Elie Zita, EVP Customer Services at SSI Schaefer.

Über SSI SCHÄFER

The SSI Schaefer Group is the world’s leading provider of modular warehousing and logistics solutions. It employs approximately 10,500 people at its group headquarters in Neunkirchen (Germany), at eight domestic and international production sites, and at approximately 70 worldwide operative subsidiaries. Across six continents, SSI Schaefer develops and implements innovative industry-specific answers to its customers‘ unique challenges. As a result, it plays a key role in shaping the future of intralogistics.

SSI Schaefer designs, develops and manufactures systems for warehouses, industrial plants, workshops and offices. Its portfolio includes manual and automated solutions for warehousing, conveying, picking and sorting, plus technologies for waste management and recycling. In addition, SSI Schaefer is now a leading provider of modular, regularly updated software for in-house material flows. Its IT team, with a headcount in excess of 1,100, develops high-performance applications, and provides customers with in-depth advice on the intelligent combination of software with intralogistics equipment. SSI Schaefer’s broad IT offering, including its own WAMAS® and SAP products, delivers seamless support for all warehouse and material flow management processes. Solutions from SSI Schaefer improve the productivity and efficiency of customer organizations – not least through the highly precise monitoring, visualization and analysis of operational metrics for proactive intralogistics management.

SSI Schaefer offers highly sophisticated, turnkey systems. As an international player, it can deliver one-stop solutions to all four corners of the earth. Its comprehensive portfolio encompasses design, planning, consulting, and customer-specific aftersales services and maintenance.

Firmenkontakt und Herausgeber der Meldung:

SSI SCHÄFER
Fritz-Schäfer-Strasse 20
57290 Neunkirchen / Siegerland
Telefon: +49 (2735) 70-1
Telefax: +49 (2735) 70-396
http://www.ssi-schaefer.de

Ansprechpartner:
Melanie-Marie Kämpf
Marketing & Kommunikation
Telefon: +49 (2735) 70-252
Fax: +49 (2735) 70-382
E-Mail: melanie.kaempf@ssi-schaefer.de
Annika Nolte
Junior Project Manager CR & PR | Global Marketing
Telefon: +49 (2735) 70-9683
Fax: +49 (2735) 70-382
E-Mail: Annika.Nolte@ssi-schaefer.com
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