A workforce management software must be just as agile as the workforce itself.

Permanent change as the norm: what effective workforce management is all about.

In workforce management, constantly changing requirements, resources and conditions are the rule rather than the exception. Workforce management is always a calculation with many unknowns: changing deployment locations with different conditions, short-notice new tasks, varying team members, illness and absences, construction sites, road conditions and even the weather. Efficient field service management therefore requires structures and processes that can be adapted quickly and easily to change – and that always provide a plan B and C.

Celero One: efficiency through flexibility and adaptability.

The workforce management software Celero One was developed specifically to manage mobile teams efficiently and with ease despite all the challenges and uncertainties of field operations. It brings together all the required tools for planning, control, analysis and communication. At the same time, Celero One is consistently designed for simple configuration and a high degree of flexibility:

Adapt processes quickly and easily: At the core of Celero One is the process manager. It allows mobile workflows to be created or modified easily and intuitively using a no-code approach, while dependencies between individual work steps can be adjusted and optimised via drag & drop. Forms and checklists for frontline workers can be adapted to changing requirements within minutes, with additional information and documents added and rolled out in real time – without writing a single line of code. This ensures that everyone is always working with the latest instructions.

Plan B included: Sometimes planning and on-site reality differ significantly. A display may suddenly need to be installed in half the planned space, or power connections may be missing. Such deviations can require re-planning on site or may even make execution impossible. To ensure assignments can still be completed reliably and successfully, fallback options for different scenarios can be integrated directly into the work instructions in the process manager. This ensures there is always a plan B – and, if required, a plan C.

Reduce administrative effort: flexibility instead of rigid rules: Careful planning is essential. However, rigid specifications can hinder actual work, because reality rarely matches the plan exactly. In addition, strict rules increase administrative effort because they are difficult to comply with. A typical example is the seemingly simple reimbursement of travel costs: although mapping services provide precise distances and travel times, traffic jams, diversions, roadworks and weather conditions regularly cause deviations in practice. To keep administrative effort to a minimum, Celero One allows tolerance ranges for such deviations to be defined easily.

Automated task allocation: Who is best suited to take on a task? Celero One provides a simple answer: automated allocation based on qualification and availability. This minimises the effort required to distribute tasks and significantly accelerates the process. If a field worker becomes unavailable at short notice, for example due to illness, their tasks can be reassigned quickly and easily. Workforces are often multinational, but language barriers are not an issue with Celero One. It includes an AI-powered translation tool that can automatically translate instructions into 34 languages.

Conclusion: Efficiency in workforce management is achieved by planning for the unpredictability that is normal in this area – and by being able to respond quickly and effectively when required. Celero One provides everything you need to do exactly that.

Find out more about Celero One and its benefits at celero-one.com.